Shipping policy

Order processing
All orders are processed within 2 to 3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has shipped.

Estimated delivery times
United States: 7 to 15 business days
Canada and Europe: 7 to 15 business days
Australia and New Zealand: 15 to 25 business days
Central and South America: 7 to 15 business days
Asia: 7 to 15 business days
Africa: 15 to 30 business days
These are estimates and exclude any customs or clearance delays.

Tracking
You will receive a tracking number by email once your order has shipped. If you don't see tracking updates within 5 business days of receiving the number, please contact us at etyomstore@gmail.com.

Order cancellation
You can cancel your order free of charge within 12 hours of placing it, before it ships. Email etyomstore@gmail.com with your order number. After that, orders begin processing and can't be cancelled, but you may initiate a return per our Refund Policy.

Lost or missing packages
Please verify your shipping address before submitting your order. We are not liable for orders delivered to incorrect addresses provided at checkout. If our records show our error, we will reship at no charge.

Customs and duties
International orders may be subject to customs fees or import duties levied by the destination country. These charges are the responsibility of the customer.